Terms of Service
Last updated: 29 July 2026
Overview
This website is operated by Xylo (UK) Ltd trading as Staffordshire Wood Fuels. Throughout the site, the terms “we”, “us”, and “our” refer to Xylo (UK) Ltd. We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, then you may not access the website or use any services. We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.
Section 1 — Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or that you have given us your consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction.
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your services.
Section 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.
Section 3 — Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.
Section 4 — Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.
Section 5 — Products and Services
Certain products or services may be available exclusively online. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display product images as accurately as possible. We cannot guarantee that your monitor’s display of any colour will be accurate.
We reserve the right to limit quantities, discontinue products, or refuse orders at any time. All product descriptions and pricing are subject to change without notice.
Section 6 — Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. In the event we make a change to or cancel an order, we will attempt to notify you using the contact details provided at the time of the order.
You agree to provide current, complete, and accurate purchase information for all purchases made at our store. For more details, please review our Refund Policy.
Section 7 — Third-Party Links
Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of, and we do not warrant and will not have any liability or responsibility for, any third-party materials or websites.
Section 8 — User Comments and Submissions
If you send us creative ideas, suggestions, proposals, or other materials (“comments”), you agree that we may, at any time and without restriction, use such comments in any medium. We are not obligated to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.
You agree that your comments will not violate any third-party rights and will not contain unlawful, abusive, or obscene material. You are solely responsible for any comments you make and their accuracy.
Section 9 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 10 — Errors, Inaccuracies and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
Section 11 — Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:
- For any unlawful purpose or to solicit others to perform unlawful acts.
- To violate any regulations, rules, laws, or local ordinances.
- To infringe upon or violate our intellectual property rights or those of others.
- To harass, abuse, insult, harm, defame, or discriminate against others.
- To submit false or misleading information.
- To upload or transmit viruses or any malicious code.
- To spam, phish, or scrape; or to collect personal information of others.
- To interfere with or circumvent the security features of the Service.
Section 12 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service is provided “as is” and “as available” without any representation, warranties, or conditions of any kind.
In no case shall Xylo (UK) Ltd, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products procured through the Service. Our liability is limited to the maximum extent permitted by UK law.
Section 13 — Indemnification
You agree to indemnify, defend, and hold harmless Xylo (UK) Ltd and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
Section 14 — Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed. This shall not affect the validity and enforceability of any other remaining provisions.
Section 15 — Termination
These Terms of Service are effective unless and until terminated by either you or us. If in our sole judgment you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination.
Section 16 — Entire Agreement
These Terms of Service and any policies posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals, whether oral or written.
Section 17 — Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.
Section 18 — Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to this page. It is your responsibility to check this page periodically for changes. Your continued use of our website following any changes constitutes acceptance of those changes.
Section 19 — Contact Information
Questions about the Terms of Service should be sent to us at:
- Email: info@staffordshirewoodfuels.co.uk
- Address: Xylo (UK) Ltd trading as Staffordshire Wood Fuels, Studio R08 Regent Works, Lawley Street, Longton, Staffordshire, ST3 1LZ
- Company Reg No: 07323863
- VAT No: GB 442 899 261